Salmat Learning and Development Solutions are recognised leaders in online and blended learning models, developed specifically for the needs of individual businesses. We ensure both ROI and expected outcomes (including agreed KPIs) are the key measurable focal points when developing solutions for your organisation. As part of the wider Salmat public company (ASX200), we understand commercial drivers and the need to ensure learning & development is linked to measurable gains in people performance that impact the balance sheet. We utilise a range of KPIs and have developed ROI calculators to measure our performance in lifting your performance - the key to the long term quality relationships we have with our customers. Performance measures include: - Speed-to-Competence
- Revenue uplift
- Engagement
- Alternative Delivery Costs (Cost reduction)
- Bespoke Balanced Scorecard
Contact Centre specific measures include: - Net Promoter Score
- Revenue Uplift
- Service-Sales Conversion
- FCR
- Attrition
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