Accredited Training

Aimed at contact centre agents, the BSB30207 Certificate III in Customer Contact and BSB40307 Certificate IV in Customer Contact training programs help your agents improve their performance and prepare for a leadership role at your organisation.

The topics covered by BSB30207 Certificate III in Customer Contact and BSB40307 Certificate IV in Customer Contact range from customer service techniques, product knowledge and leadership through to occupational health and safety awareness, information analysis and operational knowledge. Throughout every one of these modules colleagues, managers and customers come to life, communicating with the user through quality animation and well-crafted interactive exercises.  This creates an immersive training experience where your staff can both learn, and immediately apply, the knowledge and skills gained to improve immediate comprehension and long-term retention of the material presented.

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