Be Educated

Salmat's New HTML5 eLearning Framework

Our new HTML5 eLearning framework, lovingly called HCore, is the product of years of knowledge and development in the e-Learning space and a clear need to make the move away from Adobe Flash.

Consider this - one build and the ability to deploy to multiple devices such as PC, Mac, Android tablet and yes, even iPad.

Interested? Contact us at info@salmatlearning.com.au or call us toll free on 1800 037 499 (+61 3 8662 6880) and ask to speak to a Salmat Learning & Development representative.

Empowering Contact Centre Agents by Delivering Targeted, Engaging, and Effective elearning

Today's contact centre agents are expected to know more and more products and services than ever before, all in the name of first call resolution. Through the use of effective eLearning technologies provided by Salmat, agent skill sets can be greatly enhanced by allowing the trainee to learn at their own pace, and in their own style. eLearning offers a range of educational outcome and cost reduction benefits for contact centre training delivery. These include reductions in training delivery time, increased agent skill sets, continuity in training delivery and greater content engagement. With over 16 years experience as a leader in the contact centre industry Salmat has developed an extensive collection of unique training philosophies, skills, knowledge and training delivery methods that are tried and tested during every conversation held on behalf of their clients.

Eliminate Next Button Fatigue Syndrome and Maximise Training Budgets through Immersive eLearning

In the wider commercial and government world eLearning, or online training, is often represented by an abundance of glorified Power Point presentations. Back and next buttons rule supreme, and while this type of eLearning can provide some visually interesting content it doesn't necessarily engage learners for long. However, if you're prepared to spend more on eLearning a whole new teaching and learning opportunity is uncovered.

What I've Learnt From Consulting With eLearning

One of the key aspects of consulting to clients interested in using an external provider for their eLearning development, is making sure that the client's expectations are managed from the outset. It's also essential to the project's success to apply a sound methodology to the design of the eLearning as you would any other training development. Moreover, you need to remind your clients that eLearning is just one of many different delivery mediums.

Salmat Introduces the next step in Learning Technology: Skills Optimiser

Salmat has launched an ambitious project, Skills Optimiser, to performance manage and facilitate staff learning and growth through identifying key staff skills and develop individual training plans. Skills Optimiser is being rolled out across the entire Salmat workforce, over 5,000 staff, providing a complete performance and learning management system for the entire organisation.

Are your employees trained for the work they do?

A well-trained staff base is the backbone of any retail business. Trained employees are more efficient than their untrained workmates. They perform their roles more professionally and are better equipped to deal with difficult and complex customer demands. Training keeps staff up-to-date with changing product lines. It develops skills and can make staff feel as though their efforts are being recognised and rewarded. Induction training brings new employees up to speed faster, ameliorating some of the problems caused by the industry's notoriously high staff turnover rates.

Enhanced bandwidth and going green helps power resurgence in eLearning solutions

Companies making significant capital investment in new systems and technology to meet the challenges of today’s businesses environment need to support such investment with effective training and learning programs. To ignore this risks not achieving the ROI benchmarks they have set.

Adding Value to the Induction Process with eLearning

Traditionally employers have viewed the induction process as a formality, a procedure for passing on essential information to new starters. But an induction program can be much more than this. It can be an opportunity to cement a new employee’s commitment to the company. By adding a high quality eLearning component to the induction process, employers can engage and impress new employees, building on the positive impression made during the recruitment process.

Learning Management Systems - A Natural Evolution

A Learning Management System provides targeted, timely and relevant training to employees. This increases employee performance and consequently drives increased business performance.