Call us on 1800 037 499

  • title-learning-development
    feature1-left

    feature1-sl-header

    "We provide measurable improvements in the productivity of your people"

    Salmat Learning & Development Solutions assist organisations with the design and delivery of blended learning solutions that improve the performance, capability and development of their people at a more effective cost than traditional approaches.

    Why Salmat?  View Our Showcase

    feature2-left

    feature2-qc-header

    Quality Conversations is a fully animated, interactive and immersive learner experience that revolutionises the way in which contact centre agent training is delivered.

    Combining entertainment with education, Quality Conversations heightens learner engagement and information retention ensuring the conversational skills learnt throughout the program can be applied quickly and effectively in the workplace.

    Find out more

    feature3-left
    feature3-right-bkng

    feature3-so-header

    Skills Optimiser is an advanced learning management and people capability development system that assists organisations with the efficient and effective management of the learning and development of their people.

    Extending on the functionality you would expect in a world class Learning Management System, Skills Optimiser provides a framework to optimise individual performance with a best practice approach to skill and competency analysis, development and management. 

    Find out more

    feature4-left

    feature4-ccc-header

    Salmat provide highly effective nationally accredited programs that drive improvements in the performance of the participants. As the leading provider of best practice customer service, management and sales blended training and development solutions to front line staff we offer accredited programs in BSB40807 Certificate IV in Frontline Management, BSB30207 Certificate III in Customer Contact, BSB40307 Certificate IV in Customer Contact and SIR30207 Certificate III in Retail.

    Find out more

    feature5-left

    feature5-cct-header

    As the leading provider of outsourced contact centres in Australia we offer a unique and highly effective Program of people, programs, technology and systems that drive improvements in the performance of call centre staff at a lower cost (through accessing accredited funding).

    These Programs deliver a high performing contact centre that get more of the ‘right’ people into your business; reduce the time it takes for them to become high performers; maintains that high performance; and develops the ‘right’ people for advancement into leadership positions.

    feature5-content-image

    Latest News

    Empowering Contact Centre Agents by Delivering Targeted, Engaging, and Effective elearning

    Salmat Learning - Jun 16, 2010

    Today's contact centre agents are expected to know more and more products and services than ever before, all in the name of first call resolution. Through the use of effective eLearning technologies provided by Salmat, agent skill sets can be greatly enhanced by allowing the trainee to learn at...

    Read more

    Stay Informed

    Sign up to receive email from Salmat Learning and be kept up to date on the latest industry trends and products.

    First name
    Last name
    Email address

    Sign up

    Off the Shelf

    Accredited Training

    accredited-training-promo

    While obtaining nationally Accredited Qualifications for your staff, find out how Government training incentives can assist with the cost of training. Call now to speak to a specialist today.

    Show me More